PLDT Global Inc. (“PGI”) is committed to safeguarding your personal information, and we wish to be transparent about how we handle the same. Accordingly, we developed this Cookie Policy to inform you about our use of cookies across this website. We want you to understand what cookies are, how PGI uses cookies, and what your choices are.
We use cookies and other tracking technologies to improve your browsing experience on our website, to show you personalized content, and to analyze our website traffic.
How does PGI use cookies?
The following is a summary of how PGI uses cookies for this website:
- Strictly Necessary Cookies
PGI uses cookies that are essential for navigating and enabling certain functioning of the website. For example, these types of cookies allow PGI to administer websites for security purposes and store your cookie consent or preferences. If you choose to disable these cookies, specific features of the website may not be available.
- Performance Cookies
Performance cookies generate aggregated, de-identified information which provide insights into trends and usage patterns that may be used for business analysis, website and service improvements, and for determining performance metrics. For example, these types of cookies help track the time you spend on the website, or the number of our website visitors. If you do not allow these cookies, we will not know when you have visited our site and will not be able to monitor its performance.
- Targeting Cookies
To be able to understand customer experience, deliver better services, develop better products, and improve customer retention, we have engaged the services of Qualtrics LLC to provide us with an experience management software for analyzing customer feedback and sentiments.
One of the means through which we gather your feedback is via the “Give feedback” button on Vortex. We use cookies to determine when to display the button (i.e. only upon your performance of any action on the website such as after clicking the “Login” or “Sign Up” button). If you disable these cookies, we will not display the said button at all, and you will have to use our alternative channels to lodge your feedback or any other concern.
What are your options with cookies?
You have a number of options on how you manage your cookies. Through your browser settings, you can accept, refuse, or delete cookies. However, if you choose to delete or refuse to accept cookies, some, or all of the functions on the website may not be available to you.
To change your browser cookies settings you can visit the following help pages:
- Google Chrome https://support.google.com/chrome/answer/95647
- Microsoft Internet Explorer https://support.microsoft.com/en-ph/help/17442/windows-internet-explorer-delete-manage-cookies
- Apple Safari https://support.apple.com/en-ph/guide/safari/manage-cookies-and-website-data-sfri11471/mac
- Mozilla Firefox https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences